{"id":1273,"date":"2024-04-02T18:25:19","date_gmt":"2024-04-02T18:25:19","guid":{"rendered":"https:\/\/gemcss.switch.makemagik.com\/?page_id=1273"},"modified":"2024-08-07T15:06:22","modified_gmt":"2024-08-07T15:06:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/gnp.globalexcel.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is a PPO plan?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

PPO stands for Preferred Provider Organization. If you have a PPO plan, you do not need a referral to see a specialist and may have different benefit levels for out-of-network providers.<\/p>

With your GNP policy, you have this plan.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is an Urgent Care Center?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

An Urgent Care Center is a walk-in clinic where you can see a primary care physician without an appointment. Urgent Care Centers are convenient because they are usually open from early in the morning until late at night, and often on weekends. Urgent Care Centers may also be equipped to perform X-rays and\/or CT scans. Note that specialists (cardiologist, ENT, GI, etc.) are not available through Urgent Care Centers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat insurance information do I need to give to my healthcare Provider when making an appointment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Inform them you have a PPO plan and provide them with the contact information on your insurance ID card so they can contact us to verify eligibility and benefits.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat services require prior authorization that you must schedule with GNP?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Any service considered invasive such as outpatient surgeries, hospital admissions, treatment of a catastrophic diagnosis, specialty medications and injections. Please always check with your insurance as there may be additional services that require prior authorization depending on the type of policy you have.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I go to an out-of-network provider?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The account is handled as an individual and you must request reimbursement from GNP.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to report any medical care to Global Excel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All medical services with a hospital stay longer than 24 hours must be reported to Global Excel.<\/p>

Outpatient or scheduled medical services must be reported within 3 business days in advance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do when I receive an invoice from the supplier?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Do not make any payment and notify your broker or agent so that they can review the billing document with your insurance and provide you with clarity on the notification received.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if the provider informs me that they do not have a contract with my insurance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Contact us to verify your out-of-network benefits. We can also assist you in finding an in-network provider.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I know about the healthcare system in the United States?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Visit “What should I know about the U.S. Healthcare System?<\/a>“<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions What is a PPO plan? PPO stands for Preferred Provider Organization. If you have a PPO plan, you do not need a referral to see a specialist and may have different benefit levels for out-of-network providers. With your GNP policy, you have this plan. What is an Urgent Care Center? An Urgent […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1273","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gnp.globalexcel.com\/en\/wp-json\/wp\/v2\/pages\/1273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gnp.globalexcel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gnp.globalexcel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gnp.globalexcel.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gnp.globalexcel.com\/en\/wp-json\/wp\/v2\/comments?post=1273"}],"version-history":[{"count":64,"href":"https:\/\/gnp.globalexcel.com\/en\/wp-json\/wp\/v2\/pages\/1273\/revisions"}],"predecessor-version":[{"id":3890,"href":"https:\/\/gnp.globalexcel.com\/en\/wp-json\/wp\/v2\/pages\/1273\/revisions\/3890"}],"wp:attachment":[{"href":"https:\/\/gnp.globalexcel.com\/en\/wp-json\/wp\/v2\/media?parent=1273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}